Inbound Call centers have come a long way since the days of switchboard operators whose sole responsibility was to simply answer the phone, provide minimal assistance and transfer calls to appropriate in-house departments.
Fortunately, inbound call centers have evolved significantly over the years to keep up with the increasing demands of fast-paced industries, and their complex customer service needs.
The best inbound call centers offer a wide range of customer engagement solutions using the most advanced technology, including answering services, multichannel and multilingual support, advanced analytics, up-selling and cross-selling, webchat and email support, and other effective customer communication strategies and solutions.
Highly trained call center agents know how to turn prospects into customers, nurture leads, close deals, service customers, increase customer retention and brand loyalty. They work tirelessly to improve all aspects of the customer service process and help to drive sales, increase productivity and ultimately improve your company’s bottom line.
The High Cost of Poor Customer Service is $41 Billion per year
No matter which industry you’re in, hiring an outsourced call center provides you with many diverse customer service options to help your business evolve and thrive on multiple levels, including:
- Customer Support
- Technical Support
- Lead Generation
- Direct Response
- Emergency back-up
- And much more!
Happy Customers Are Your Key to Success
How you handle your customer service can literally make or break your business! Don't let a Missed Call be a Missed Opportunity.
59% of 25-34 Year-Olds Share their Customer Service Experiences Online
Before social media, a poor review or customer complaint was received in-house in the form of a phone call or letter, and rarely spread beyond your office doors.
Today, even the best reputations can be destroyed by a customer who experienced poor customer service, and their poor review quickly spreads like wildfire throughout Facebook, Twitter, blogs, and other social media outlets. Amazingly, even one negative review can potentially reach thousands, even millions, of readers!
Positive Customer Experiences Lead 69% of Americans to Recommend that Business to Others
If you hope to make the most positive impression on both new and potential customers, your business needs to be strongly consumer-focused with fast response time. When you partner with the right inbound call center, they’ll work tirelessly to create and uphold a positive impression on potential and existing customers. They’ll always strive to represent your business in the best possible light with excellent customer communications, which will both enhance and protect your brand and reputation. Not only will your call center ensure satisfied and happy customers, your customers will also be impressed with your fast response and overall customer support solutions.
Why it's More Cost Effective to Hire and Inbound Call Center
Outsourcing is actually your most cost-effective solution to providing superior customer service. Learn more of How Outsourcing can Improve your Bottom Line.
For one thing, creating your own in-house staff requires a significant upfront investment, which can be quite costly and time-consuming on many different levels. You may need to purchase specialized equipment and larger facilities, which can be extremely expensive, along with hiring and training additional staff.
The financial benefits of partnering with an existing inbound call center is they’ve already invested enormous amounts of time and money. And your employees are free to handle the tasks they do best without having to double as customer service agents.
Keep reading to learn more about the incredible benefits of partnering with an inbound call center. And many of the benefits may surprise you!
First, check out these highly informative articles on inbound call centers, and remember to bookmark them for future reference:
If you’ve never used an inbound call center, choosing the right one is essential to ensuring optimal customer service solutions. So, it’s understandable if you’re wondering how to find one that best suits your needs.
Inbound Call Centers Keep Your Business Up and Running During Disasters
Even if you don’t live in a part of the country that’s prone to hurricanes and tornados, unexpected catastrophes can lead your business to be unable to operate for days, weeks or even months if you’re not prepared. Is your Business Prepared for a Weather Related Disaster?
That’s why when the unexpected strikes, you need to be fully prepared! Inbound call centers keep your business open 24 hours a day, 7 days a week. Snow storms, ice storms, earthquakes, tornadoes, fires, unexpected power outages, and other unexpected events can disrupt and even shut down your normal operations, especially if there’s structural damage to your building.
25% of Businesses are Unable to Resume Operations After a Major Catastrophe
During emergencies, it may be urgent for customers to reach your business. If you currently use an in-house customer support staff, they may not be properly trained or equipped to handle a sudden increase in calls during a crisis. A weather-related disaster could make it impossible for your employees to make it to your office, and even if they do, a power outage would make your computers and phones useless. Partnering with an inbound call center gives you complete peace of mind that your customer communications will continue during any disaster.
Providing excellent customer service during emergencies will enhance your reputation, and separate your company from the competition.
Why HIPAA Compliance Matters
If your business is in the healthcare industry, you may need to outsource your overflow call center services. Ensuring your privacy with a call center that’s HIPAA compliant should be a priority. Call centers that are HIPAA compliant differentiate themselves from other call centers by providing the comfort that they have implemented safeguards to protect the sensitive electronic protected health information (ePHI), shared with your company by your customers. HIPAA compliance ensures that they are in compliance with the regulatory requirements, preventing your company from falling under harsh penalties for failure to comply with the standards.
The Many Advantages of HIPAA Compliance
When you hire an inbound call center that’s HIPAA compliant, you’ll experience multiple advantages that ensure your health care business is legally and ethically protected:
- HIPAA compliant call centers allow physicians to receive sensitive and confidential patient information on the go.
- Various private x-rays, wound images and confidential patient information can be urgently sent through secure messaging.
- Many call centers also provide delivery notifications and read receipts.
- Physicians and other medical professionals can leverage the speed and convenience of mobile technology to provide a higher level of service to patients without worrying about privacy breaches.
- And much more.
Inbound Call Center FAQ's
BPO American is a US Based Call Center
Our Mission is to Provide- at Every Contact Point- a Full Suite of Customer Communication Services. Ensuring a genuine experience, coupled with quantifiable satisfaction, each touch will be handled by someone who was rigorously recruited, trained, and subject to managerial oversight. On-going technological advancements enhance the personal touch.
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