Whether you operate a small business or a mid-sized business, the company profit margin is always an important factor in decision-making. As businesses expand and see growth, they may realize the need for more enhanced customer care. Or they may notice they are lagging behind in that area. They have to choose between bringing on more employees to fill the gap and meet customer needs or outsource to a trusted inbound call center, like BPO American.
Outsourcing your inbound call center operations to somewhere like BPO American can be a cost-effective move. However, before and after implementing such a change it is essential that you take into account all exigent costs of a call center. The following are some of the more common costs associated with outsourcing your inbound call center, as well as a method for calculating the total actual cost of the call center.
As an Operations Manager, you make the tough calls. From managing inventory and entire departments to planning new initiatives and evaluating current processes, your decisions are key to the success of your company.
One of the biggest concerns for hospitals, health care clinics, physicians, dentists and other medical professionals is keeping patient information 100% confidential and in strict accordance with the Health Insurance Portability and Accountability Act (HIPAA).
HIPAA was established to protect each patient’s privacy and to ensure all their medical data and other files remain secure, and are never shared without the patient’s written consent.
Today, work seems to follow us everywhere. Even after a day packed with meetings and calls, emails and tasks required for basic upkeep still pile up. Fortunately, technology hasn't just given us more ways to work; we also have more ways to manage our work than ever before. And the good news is, more of these tools are available right at our fingertips.
BPO AMERICAN is excited to announce our ever-expanding partnership with the South Carolina Vocational Rehabilitation Department in the opening of our on-site Call Center Training Center.
There comes a point for every contact center where the volume of calls results in a loss of customer service. While this is a reality for many businesses, there is a solution. Outsourcing your inbound calls to another contact center has a lot of benefits not only for your business but also for your customers.
These are the top 5 reasons you should consider outsourcing your inbound calls:
If you have a business with an inbound call center, or if you manage one, your goal is to provide your customers with the best service and experience possible. That means following best practices, providing outstanding training to your call center reps, and continually monitoring the effectiveness (and efficiency) of the call center service you provide.
If you operate an e-commerce business, then you have the potential for a booming business. According to the statistics, "51 % of Americans prefer to shop online." In fact, almost every American has shopped online at least once in the past year. That is good news for your business. However, it's also good news for every other e-commerce competitor you have. You will need to ensure your business is up to speed in order to edge out the competition and win the sales. That's why it's important to have a superior customer satisfaction strategy. Customer service is king when it comes to just about any business and especially so with e-commerce. An e-commerce business relies heavily on its customer service experience since that is primarily how customers interact with your company. So, just how can you achieve higher customer satisfaction in the e-commerce business? Here are 5 ways an e-commerce inbound call center like BPO American will benefit your business.