Contact Center Technology and Disaster Recovery
Our disaster recovery planning includes a dedicated back up telephony server, off site virtual PBX and custom toll free and DID re-routing mechanisms in the rare event a phone line is severed preventing incoming calls to our facility.
Availability guarantee of 99.99%
24/7/365 network operations monitoring
Route calls to agents located anywhere in the world
Cloud delivery model means no hardware failures
Contact Center powered by natural gas Generac generator should power outages occur.
On site diesel storage can provide 24-72 hours run time: refueling via truck dependent on availability of fuel and infrastructure following an event (e.g. weather, crisis, etc).
Natural Gas pipeline can provide weeks to months of fuel.
Bi-Fuel generators (diesel/natural gas) extend run times from days to weeks by supplementing on-site fuel storage with natural gas.
MIT study for improving energy security recommended the use of natural gas and bi-fuel generation for defense facilities.
Natural Gas pipeline network is robust; historic outages are few.
Unlike diesel, natural gas has no fuel maintenance issues.
Azure Site Recovery
Offsite data storage in the Azure and Caspio environments
Premise based SAN devices
Comprehensive business continuity plan