U.S.-Based Call Center & Business Process Outsourcing Services

Inbound • Outbound • Shared & Dedicated Agents • 24/7 Multichannel Support

BPO American is a U.S.-based call center and business process outsourcing (BPO) provider delivering professional inbound and outbound customer interactions for businesses, government agencies, and regulated organizations.

  • 100% U.S.-based live agents
  • Inbound and outbound call center services
  • Shared-agent and dedicated-agent programs
  • Phone, chat, SMS text, and email support
  • Flexible pricing models with scalable staffing

Comprehensive Call Center & BPO Services

BPO American helps organizations outsource customer interactions while maintaining quality, compliance, and cost control.

Our core services include:

  • Inbound Call Center Services – customer support, answering services, overflow handling, after-hours support

  • Outbound Call Center Services – appointment setting, lead generation, follow-ups, surveys, and outreach

  • Shared-Agent Call Center Programs – flexible, cost-efficient coverage without full-time staffing

  • Dedicated-Agent Call Center Teams – fully branded, client-specific agents aligned to your workflows

  • Multichannel Customer Support – phone, live chat, SMS text, and email support

We tailor every program to your call volumes, hours of operation, and service-level expectations.

Trusted by Businesses and Public-Sector Organizations

BPO American supports clients across multiple industries, including:

  • Government agencies & housing authorities

  • Healthcare & HIPAA-sensitive programs

  • Utilities & public services

  • Professional services & B2B organizations

  • Retail, e-commerce & service brands

Our experience with regulated environments and compliance-driven programs makes us a reliable partner where quality and accountability matter.

How It Works: Simple, Transparent Call Center Onboarding

Discovery & Call Flow Design – We learn your business, goals, and customer expectations

  1. Agent Training & Script Development – Customized training aligned with your brand and processes

  2. Go-Live & Optimization – Launch quickly, then continuously refine performance

  3. Reporting & Quality Assurance – Ongoing monitoring, KPIs, and performance insights

We make outsourcing your call center straightforward and low-risk.

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Inbound Call Center

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Jobs at BPO American

BPO American needs good people. What is your best asset? Do you like to solve puzzles? Have great communication skills? Know how to enter data quickly and correctly? Are perseverance and promptness part of who you are? We can help you take those qualities and use them to make a difference. You advance according to your ability to work hard and work smart. Applying is the first step to a career.

Apply Now

Outbound B2B Services