Our mission is to make and take calls, chats, emails as well as handle various BPO projects for our customers. We do this by utilizing qualified agents, state of the art technology and new and improved training and testing methodologies.
Our vision is to be recognized nationwide as the contact center of choice for those companies demanding that their customers have a positive, professional and attentive experience.
management:Kenneth Wills President
John Curry VP Inbound Operations
Christy Gosnell IT Administration
Victoria Gragg Operations Manager
Oral Phillips Jr. Human Resources Director
Steve Hofer Business Development
Brendon Cook Business Development
Wendy Sumner Project Manager
Mark Wills Project Manager
Danielle Gaiser Accounts Payable/Receivable
Ross Fordham Implementation Analyst
Amanda Belue Project Manager
5. Excellent corporate citizens
Who We Are:
BPO American is made up of a group of USA based personnel committed to offering the best experience possible to those in which we communicate.
What We Do:
BPO American is in the business of providing contact center services via telephone, web chat, email response and text messaging. We are salespeople, dispatchers, informers, consolers and most importantly - we are friendly!
How We Do It:
BPO American has partnered with InContact which is an enterprise level contact center application that allows us to integrate inbound and outbound phone calls, e-Mail, chat and SMS text response all under one technology application. This technology allows us to be more efficient than ever resulting in higher quality interactions while maintaining reasonable fees
When We Started:
BPO American got its start in 2001 after Ken Wills, the current president of New Prospect started an internal call center for a regional staffing firm. The purpose of the call center was to set appointments for outside sales representatives who were struggling setting their own appointments. This venture proved to be very successful and other clients inquired about how they could also have calls made on their behalf. The staffing firm was sold in 2001 and Mr. Wills decided to branch out and go full time in the call center business. The rest as they say is history.
Where We Are Located:
BPO American is located in the beautiful foothills of SC. We are conveniently located between Atlanta and Charlotte in the Greenville-Spartanburg area of the upstate of South Carolina. Please see our contact us page for directions and more information on our location.
We work hard to retain quality agents. As of September 30,2017 - 62% of our agents that make it through probation period stay 12 months or longer 68% of our agents that have been retained for 12 months stay 24 months or longer and
27% of our agents have been with BPO American greater than 3 years